Services:
Deployment • Imaging • Hot Swap
Security • Mobile Planning

Deployment Management Services

ICM is a leader in Deployment Management, from Order Confirmation to Asset and Device management in the field. Dedicated Project Managers with expertise in nationwide field deployments will assist you in the planning of your mobile solutions and the ongoing coordination of multi-stage installations. ICM knows the challenges of geographically dispersed vehicle deployments and work scheduling considerations, and can navigate with flexibility the varying union policies/demands that often accompany fleet-sized projects.

Vendor Management and Procurement Coordination
ICM is a customer's "one source" for all mobility projects from inception to completion. Our direct vendor relationships for over 20 years play an important role in pricing, sourcing and service support for your organization.

ICM offers:

• Inventory Procurement
• Vendor Management
• Asset Reporting
• Installation Coordination
• Logistics Management
• Burn-in and Configuration Services
• Pre-deployment Warehousing

Ongoing Customer Service Management
ICM assigns dedicated Client Service Managers (CSMs) for each mobile computing project with expertise for comprehensive management of all project phases, including: pre-project planning, product acquisition, warehousing, product preparation, installation coordination, repair and ongoing support.

Vehicle Mounting and Installation
ICM has experience in over 50,000 vehicle installations in Utility and Field Service applications. Our installers are certified and have vast knowledge of utility applications utilizing mobile dispatch via wireless and satellite communications.

ICM Deployment Methodology:

• Sourcing
  We help you select the right equipment and the right vendors for your mobile project. We manage the sourcing process to make sure that the equipment you need is available when you need it.
• Scheduling
  Fleet-sized deployments take careful planning. We know that a truck in the garage stuck waiting for equipment is not helping you or your customers. We work with you to coordinate a deployment and installation timetables that work for your business.
• Storing
  Large projects often require ordering laptops, mounting gear, modems, and other equipment well in advance of scheduled installations. ICM can provide temporary warehousing of equipment to simplify the logistics of a deployment without crowding your facilities.
• Staging and Configuration
  At ICM we know the traps that can throw a deployment off schedule and out of budget; DOA equipment, mismatched mounting hardware for vehicle installations, and missing drivers for accessories and peripherals are just a few of the pitfalls that can hamper a deployment. To head off these challenges we offer pre-deployment services that can be included in your mobile project. From image loading to wireless configuration to pre-assembly to burn-in & diagnostics, we have the tools and the know-how to make sure that every machine you deploy in the field is fully functional and ready to add value to your business.
• Shipping and Installing
  Do you need vehicle mounted computers? Special antennas? Are your mobile workers spread across multiple offices? What about multiple states? ICM works with your project team to make sure that your mobile computers get to the right place at the right time with all the right accessories. We work with certified installers to make sure that vehicle mounted systems are installed properly for the safety of your mobile workers and the preservation and longevity of your investment.
• Supporting
  At ICM, we don't just deliver your systems and walk away. We offer long-term support packages that can address all of your post-deployment needs. We can provide in-warranty repairs, hot-spare programs, re-imaging services, and even sunset services for outdated equipment. More importantly, when you have new problems to solve, ICM is there to help you find answers. Our twenty years of experience in reselling mobile solutions and providing dependable service is at your disposal.