Our Company

ICM is a Value Added Integrator of field and sales force automation solutions with a twenty-year track record of delivering Return On Investment for our clients. With over 500,000 handheld and notebook computers placed with the nation's leading organizations, ICM has become a valuable business problem-solver and can be depended upon to untangle complex fleet deployments issues to deliver the best mobile products and service at the most reasonable cost.

Experience

Since ICM’s inception in 1985, the company has delivered robust mobile computing solutions for clients in the Insurance, Utility, Law Enforcement, Healthcare, and Aviation industries. ICM has maintained status as the #1 value added reseller for Panasonic Toughbooks for the past seven years. ICM’s certified repair technicians are authorized to perform warranty repair work for Panasonic, Fujitsu and Lenovo laptops. ICM has deployed over 500,000 notebooks and handhelds in the field. We have the knowledge and experience to deliver large and complex deployments, smoothly and on schedule. For example, ICM sourced, configured, tested and executed the deployment of over 32,000 wireless laptops for SBC Communications' Tech of the Future project. This deployment was delivered on schedule without a single defect reaching the field.

Solving Problems

ICM serves as a problem solver for enterprise customers by specializing in providing mobile computing solutions and deployment management services.

Headquartered in Norcross, GA, ICM’s team is skilled in managing all aspects of fleet-sized mobile computing deployment projects including sourcing equipment, creating and managing images, performing wireless activations, configurations and pre-deployment diagnostics, as well as coordinating staged shipping and vehicle installations. ICM’s fleet management services include "hot swap" and "hot spare" programs, in-warranty repair work, extended warranty options, and a "sunset" program for assisting customers in retiring outdated equipment. ICM works directly with vendors and distributors to reliably and cost effectively source hardware, software, peripherals, antennas, wireless modems, vehicle mounting hardware and cases for our customers.